Inpatient Service and Patient Guide

Patients have the following rights:
1) The right to be respected

• The dignity, culture and religious belief of a patient should be respected.

2) The right to know

• To know the medical fee or charges in advance.
• To know the details of their illness, including diagnosis, progress, investigations, methods and effectiveness of treatment.
• To know the name, dosage, method of administration, uses and side effects of the prescribed medications.
• To know the purposes and common complications of any treatment procedures or investigations before they are performed, and whether there are any other alternatives.
• To obtain the information concerning their illness. Patients also have the right to obtain a medical report or a copy of the medical record from the hospital/ doctors. A fee will be required, so patients should ask in advance.

3) The right to decide

• To consult more than one doctor before making decision to accept any treatment.
• To decide whether to accept or refuse any medical advice from doctors. If patients decide to refuse the suggestions from doctors, they should understand the consequences of their decision and be responsible for it.
• To decide whether or not to participate in medical research.

4) The right to keep information confidential

• Without patients’ prior consent for disclosure, any information disclosed by patients during the process of management of their illness should be kept confidential by all medical personnel.
• However, in order to help the management of the illness, the hospital/doctors may need to disclose the information to other relevant medical personnel.
• Under special circumstances, if the hospital/doctors suspect that the patients had committed crime or participated in illegal activities, the information may be disclosed to relevant authorities.

5) The right to complaint

• To make complaints and obtain a fair investigation and reply.

Patients have the following responsibilities:

1. To tell medical personnel frankly about their present illness, past medical history and other relevant information.
2. To cooperate with medical personnel on any mutually agreed treatment plans or procedures.
3. Not to ask medical personnel to provide false medical information, to issue false receipts, sick leave certificates or medical reports.
4. To pay the reasonable fee charged by relevant doctors or medical institutes.
5. To follow the rules stipulated by the hospital and respect the rights of other patients and medical personnel.

(Reference - Department of Health)

1. Children shall be admitted to hospital only if the care they require cannot be provided equally well at home or on a day basis.
2. Children in hospital shall be able to have their parents with them at all times, provided this is in the child’s best interests. Accommodation shall be offered to all parents whenever possible and they should be helped and encouraged to stay. In order to share in the care of their child, parents shall be fully informed about ward routines and their active participation shall be encouraged.
3. Children shall enjoy the care of appropriately trained staff who are fully aware of the physical and emotional needs of each age group.
4. Children shall be cared for with other children of the same age group.
5. Children and/ or their parents shall be provided with information appropriate to their age and understanding.
6. Children and/ or their parents shall be able to participate in all decisions involving their health care and shall be provided with the relevant information for making decisions.
7. Children shall be treated with tact and understanding, and their privacy shall be respected. Children shall be protected from unnecessary medical treatment and shall be given aid in the prevention and relief of physical and emotional distress.
8. Children shall be able to wear their own clothes whenever possible and have their own personal possessions.
9. Children shall be in an environment that is furnished and equipped for their requirements. The setting for the care of children shall conform to recognized standards of safety and supervision.
10. Children shall have the opportunity for play, recreation and education suited to their age and condition.

(Reference – Hong Kong Committee on Children’s Rights)

• We may ask patients to provide personal data (including health information) or obtain from any appropriate third party their medical history and any relevant information for the purposes of their medical treatment. Patients should make sure that the data provided are accurate and complete, so that we are able to provide appropriate health care to them.
• Patients’ personal data, medical or otherwise, may be made available to i) other doctors / healthcare providers for purposes related to the patients’ health care; or ii) the Court if ordered or subpoenaed by the Court, or to such other person as we are required by law or iii) patient’s nominated insurers or organizations (including their employed local or overseas medical institutions) for settlement of hospital bill.
• Patients who wish to access and / or correct their personal data under the Personal Data (Privacy) Ordinance, or enquire our Privacy Policy, may contact the hospital.

No person shall, in the hospital, use any language likely to cause offence or annoyance to any person (such as using foul language, threatening to use violence or using words which cause intimidation to others); or behave in an indecent or disorderly manner (such as making any noise which annoys staff or patients, or attempting to assault our staff). We shall not provide service to any person who contravenes this regulation and reserve our rights to take legal action against such person.

You could provide your feedback about our Hospital or enquire about our services / price via the following channels: